Refund policy

PLEASE NOTE THAT RETURNS ARE NOT FREE OF CHARGE, A FEE WILL BE CHARGED.

No refund is issued before the returned product has been received and inspected at our warehouse.

Our 90-Day Guarantee

We stand behind our products. If you have taken your Cleanora supplement as directed on the Supplement Facts label and have not experienced the benefits you were hoping for, you may request a refund within 90 days from the date of receipt.

Because results depend on consistent use, this guarantee applies only where the product has actually been taken according to the recommended serving and duration printed on the label. Products that have simply gone unused are not covered by the guarantee — see "Unopened products" below.

To request a refund under the guarantee, the following conditions apply.

  1. The request is made within 90 days of receipt.
  2. You have taken the product as directed on the Supplement Facts label.
  3. All bottles or containers from the order are returned to us, including empty, partially used, and unopened units.
  4. The returned items arrive in acceptable condition, as defined below.
  5. The guarantee applies once per customer or household.
  6. We are entitled to charge the customer for the return shipping costs, and a restocking fee of [__]% is deducted from the refund. Original shipping charges are not refundable.
  7. The return is inspected within 7 working days of arriving at our warehouse and, if the conditions are met, officially acknowledged within this period.

What counts as acceptable condition

Returned items must arrive:

  • Securely packaged so they are protected in transit
  • With all containers, caps and seals present, and labels intact and legible
  • Free from damage caused after delivery, contamination, tampering, or exposure to moisture or heat
  • With no items missing from the order

You are responsible for the condition of the return until it reaches us. We recommend using a trackable service and packing the items in an outer box rather than shipping bottles loose.

We reserve the right to refuse a refund, or to issue a partial refund, where items arrive outside acceptable condition, where containers from the order are missing, or where there is evidence of misuse or resale.

When your refund is issued

Refunds are only processed after the returned product has physically arrived at our warehouse and passed inspection. We do not issue advance or partial refunds while a return is in transit, and shipping confirmation or tracking on its own is not sufficient to trigger a refund.

The sequence is:

  1. You contact us and we issue a Return Authorization number and shipping label
  2. You ship the product back
  3. The product arrives at our warehouse
  4. We inspect it within 7 working days of arrival
  5. If approved, the refund is issued to your original payment method within 10 business days

Your bank or card issuer may need additional time to post the credit.

Returns that never arrive at our warehouse cannot be refunded. If your return is lost in transit, contact the carrier using your tracking number.

Unopened products

If the product is still sealed and unopened, you may return it within 90 days of receipt under the same terms — return shipping and the restocking fee apply, and all conditions above except condition 2 must be met.

If your order arrives in unacceptable condition

If your order arrives damaged, defective, incomplete, or is not what you ordered, we will replace it free of charge. You pay nothing and you do not need to send the original back.

To claim, email us within 7 days of receipt with:

  • Your order number
  • A clear photo showing the product together with its shipping package
  • A short description of the problem

The photo showing the package is required — it allows us to identify the shipment and file the claim with the carrier. Claims without it cannot be processed. Please keep the packaging until your claim is resolved.

If you would prefer a full refund instead of a replacement, we will issue one at no cost to you.

Items that cannot be returned

  • Products that have passed their expiration date
  • Products not purchased directly from Cleanora
  • Gift cards
  • Items returned without a Return Authorization number
  • Requests made more than 90 days after receipt

How to start a return

Email info@cleanorahealth.com with the following:

  • Order number
  • Reason for the return request
  • Photo of the product in case of breakage
  • Customer's name and surname
  • Customer's address

We will reply with a Return Authorization number and a return shipping label. Print the label, complete the details on it, attach it to your package, and ship it back to us using any drop-off point for the carrier shown on the label.

Never return to the sender address printed on your parcel — we will send you the correct address and label once you have contacted us. Returns sent without a Return Authorization number cannot be identified and cannot be refunded.

The cost of the return label is borne by the customer and is deducted from your refund, except in the case of damaged, defective or incorrect items, where we cover it in full.